Flexible Cancellation Policy

Existing reservations: For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams on property as follows: 

Avalon Beverly Hills
310-277-5221
GuestServices@avalonbeverlyhills.com  

Avalon Palm Springs
760-318-3011
guestservices@avalonpalmsprings.com

New Reservations: Regardless of rate plan or policy are now fully changeable or cancellable and refundable with no penalty as long as the change or cancellation is made up to 24 hours prior to arrival.

Third Party Reservations: Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

  • Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
  • For group organizer questions on terms and conditions of group contracts, please contact the hotel.

We will continue to update our websites and communicate through social media as things change.

We sincerely thank you for choosing to stay at Avalon Hotels and we look forward to welcoming you.

THE AVALON STORY

In 1999, we transformed a forgotten architectural gem on a quiet corner of Beverly Hills into an exciting boutique hotel we called Avalon. Our very first property sparked two decades in hospitality and design, including our sister resort in the magical desert of Palm Springs.

Avalon flows with what we adore about creating, running, and staying in small luxury hotels. Both share fresh perspectives on mid-century revival and modern design. Both are comfortable with the paradox of friendly glamour…of a hideaway right here and now.

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