Hotel Policy

Cancellation Policy

New Reservations: 

For guests making new reservations on or after July 6 for arrival dates through December 31, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.

Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.

For guests making new reservations for arrival dates on or after October 1, individual hotel cancellation policies in place at the time of reservation will apply.

Existing reservations: 

For guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams on property as follows:

310-277-5221
GuestServices@avalonbeverlyhills.com

Third Party Reservations: 

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

  • Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
  • Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer/hotel for more information.
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

We will continue to update our websites and communicate through social media as things change.

We sincerely thank you for choosing to stay at Avalon Hotels and we look forward to welcoming you.

Guaranteed Reservation

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, $100/day will be authorized on your credit card.

Early Arrival / Late Departure / Early Departure

Check in time is after 3:00 pm and check out time is 12:00 pm. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate you (based on availability) – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check out fees may apply. If you check out or leave before your scheduled departure date, there is a fee of one night’s stay plus tax.

For our Marriott, Starwood and Ritz Carlton partners, Design Hotels does not participate in the guaranteed extended checkout times for elite members.

Taxes & Fees

Room rates are subject to the following nightly fees:

CA room tax of 15.695% per night.

3% CA mandate employee health insurance surcharge.

Daily amenity fee of $28 (+tax) which includes:

  • Welcome Beverage Upon Arrival
  • Premium Wi-Fi throughout the property
  • Use of pool and sundeck with towel service
  • 24-hour fitness access
  • Local telephone calls
  • Solé bikes for use
  • 2 bottles of filtered water
  • In room Nespresso machine
Pet Policy

We love your furry friends and they are definitely welcome at Avalon Beverly Hills. Plus with every pet stay, Avalon will help a pet in need. 10% of your pet fee gets donated to the Best Friends Animal Society.

Please note our pet fee/policy includes:

  • $100 one time, non-refundable cleaning fee per stay (per pet)
  • 2 pets max
  • Max weight of 35 lb per pet
  • Sorry, no cats
  • Additional fees may apply for deep cleaning or damages that occur

To learn more check out our pet page.

Smoking Policy

Avalon Beverly Hills is a non-smoking hotel. Therefore, smoking is not allowed in any public area, food and beverage outlet or guest rooms. A smoking cleaning fee of $400 will be assessed in the event smoking does occur in the guest rooms.

Parking Policy

We offer self parking to our guests.

$24 per night / per car + tax.

Special Room Options

Cribs & Rollaways

Complimentary cribs can be provided by request.

Rollaways are available for $25/night (maximum 1 per room).

Connecting Rooms

We do have connecting rooms (subject to availability) Kings to Doubles / Doubles to Queens.

ADA Rooms

We do offer ADA compliant rooms. To learn more please view our ADA page.

Other

Room Service

We offer room service from our on-site restaurant Viviane from 7:00 am – 10:00 pm.

Find more information on Viviane here. 

Business Services

We do not have a formal business center but can provide various executive services including:

  • Complimentary printing for boarding passes
  • Executive Boardroom, Meeting Room and Private Event Space
  • Video Conferencing
  • State-of-the-art audio/visual equipment
  • 24-hour multi-lingual staff available
Nearby Attractions
  • Rodeo Drive: 5 minutes away
  • Cedars Sinai Hospital: 6 minutes away
  • Saban theater: 6 minutes away
  • Los Angeles County Museum: 10 minutes away
  • La Brea Tar Pits: 9 minutes away
THE AVALON STORY

In 1999, we transformed a forgotten architectural gem on a quiet corner of Beverly Hills into an exciting boutique hotel we called Avalon. Our very first property sparked two decades in hospitality and design, including our sister resort in the magical desert of Palm Springs.

Avalon flows with what we adore about creating, running, and staying in small luxury hotels. Both share fresh perspectives on mid-century revival and modern design. Both are comfortable with the paradox of friendly glamour…of a hideaway right here and now.

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