Trust that your safety and wellbeing are our highest priorities.
We’re ready to welcome you back the Avalon way, beginning with additional steps we’re taking to ensure the wellbeing of our guests and team.
A few notes on the sanitization and safety measures we’re standardizing across every property:
Cleaning & Sanitization
Our teams are implementing new precautionary and sanitization standards across all properties — developed with the guidance and information provided by both local health authorities and government requirements.
We’ve increased the frequency of property-wide cleaning and disinfecting — with extra focus paid to high-touch surfaces and public spaces like the front desk, elevators, door handles, public bathrooms, and room keys. These stringent measures extend to all guest rooms as well as all employee-only and back of house spaces.
Our restaurant teams are also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces as well as all colleagues wearing masks and gloves when preparing, plating, and serving dishes.
Temperature & Wellbeing Checks
We’re working toward having all guests and colleagues take a body temperature check upon entry to our hotels. Anyone with a fever, showing signs of illness, or exhibiting virus symptoms will be advised to see a doctor immediately.
Hand Hygiene, Masks, & Gloves
The simplest daily habits can be some of the most important steps in preventing the spread of viruses: Proper and frequent hand washing is vital. We keep hand sanitizer readily available throughout our hotels — at the front desks, in restaurants, event spaces, public restrooms, and back of house.
Masks are required for all persons within the hotel, both guests and colleagues. Our entire team is trained on the importance of wearing masks and gloves, and will be taking precautions to provide a safe environment for our guests.
Guests will be advised to practice physical distancing by standing at least six feet away from other groups. All layouts in our restaurants and public spaces will be arranged to ensure appropriate distancing and elevator occupancy will be reduced. Our employees will practice physical distancing by standing at least six feet away from guests and other employees whenever possible. Self-Park is now available to remove valet attendant contact.
To minimize the exchange of room keys we’ve initiated keyless entry. Feel free to download the app in advance of your arrival available on iOS or Android. A limited number of room reservations will be accepted each night. Daily housekeeping service will be available upon request only.
No-touch payment options are available.
Room Service and Guest Requests – No Contact Delivery
All room service orders and guest requests will be delivered to the door. To minimize contact, our colleagues will knock to notify guests of order delivery. Menus are available on our website.
Amenities and Services
The city, state, and national safety measures we’re following mean that some of our services and amenities may differ from what’s listed online or be currently operating in a limited capacity. Please call or email us with any questions or to receive the most up-to-date details.
We will continue to keep our websites up to date with any changes — we sincerely thank you for choosing to stay at Avalon Beverly Hills and we look forward to welcoming you soon.
From the County of Los Angeles Department of Public Health:
Help us keep our business open, protect our staff, and protect fellow diners by following our guidelines:
– Keep your mask on until your food or drinks are served and after finishing it/them.
– Put your mask on whenever a server approaches your table.
– Put your mask on whenever you leave your table.
– Wash or sanitize your hands.
Thank you for helping protect the health of our staff and your fellow guests.
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