Hotel Policy

Cancellation Policy

Existing Reservations:
For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by April 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams on property as follows:

760-318-3011
guestservices@avalonpalmsprings.com


New Reservations:

Regardless of rate plan or policy are now fully changeable or cancellable and refundable with no penalty as long as 1) the change or cancellation is made up to 24 hours prior to arrival and 2) the cancellation is made prior to April 30th, 2020.


Third Party Reservations:

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

  • Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
  • For group organizer questions on terms and conditions of group contracts, please contact the hotel.
Guaranteed Reservation

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, $100/day will be authorized on your credit card.

Early Arrival / Late Departure / Early Departure

Check in time is after 4:00 pm and check out time is 11:00 am. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate you (based on availability) – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check out fees may apply. If you check out or leave before your scheduled departure date, there is a fee of one night’s stay plus tax.

For our Marriott, Starwood and Ritz Carlton partners, Design Hotels do not participate in the guaranteed extended checkout times for elite members.

Taxes & Fees

Room rates are subject to the following nightly fees:

CA room tax of 14.53% per night.

3% CA mandate employee health insurance surcharge.

Daily resort amenity fee of $35 (+tax) which includes:

  • High speed wi-fi throughout the resort
  • 24-hour wellness center
  • Complimentary yoga & meditation classes (weekends only)
  • Three refreshing outdoor pools including one family pool and two adults only tranquility pools
  • Two large Jacuzzis
  • Use of Avalon bikes
  • Valet Parking
  • Complimentary coffee from 6 am – 9am daily
Pet Policy

We love your furry friends and they are definitely welcome at Avalon Palm Springs. Plus with every pet stay, Avalon will help a pet in need. 10% of your pet fee gets donated to the Best Friends Animal Society.

Please note our pet fee/policy includes:

  • $100 one time, non-refundable cleaning fee (per pet)
  • 2 pets max
  • Max weight of 35 lb per pet
  • Sorry, no cats
  • Additional fees may apply for deep cleaning or damages that occur

To learn more check out our pet page.

Smoking Policy

Avalon Palm Springs is a non-smoking hotel. Therefore, smoking is not allowed in any public area, food and beverage outlet or guest rooms. A smoking cleaning fee of $400 will be assessed in the event smoking does occur in the guest rooms.

Parking Policy

Valet parking is included in the daily resort amenity fee. Self parking on the street is also available.

Special Room Options

Cribs & Rollaways

Complimentary cribs can be provided by request.

We do not offer rollaway beds.

Connecting Rooms

We do not have connecting rooms.

ADA Rooms

We do offer ADA compliant rooms. To learn more please view our ADA page.

Other

Room Service

We offer room service from our on-site restaurant CHi CHi from 7:00 am – 10:00 pm.

Find more information on CHi CHi here.

Business Services

We do not have a formal business center but can provide various executive services including:

  • Complimentary printing for boarding passes
  • Executive Boardroom, Meeting Room and Private Event Space
  • Video Conferencing
  • State-of-the-art audio/visual equipment
  • 24-hour multi-lingual staff available
THE AVALON STORY

In 1999, we transformed a forgotten architectural gem on a quiet corner of Beverly Hills into an exciting boutique hotel we called Avalon. Our very first property sparked two decades in hospitality and design, including our sister resort in the magical desert of Palm Springs.

Avalon flows with what we adore about creating, running, and staying in small luxury hotels. Both share fresh perspectives on mid-century revival and modern design. Both are comfortable with the paradox of friendly glamour…of a hideaway right here and now.

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