FAQ

New Reservations: 

For guests making new reservations for arrival dates on or after June 1, 2021, guests must cancel by 3PM, 72 hours prior to arrival to avoid a penalty of one night’s room and tax.

Existing Reservations:

For guests with existing reservations made before July 6, 2020 for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams on property as follows:

760-318-3011
guestservices@avalonpalmsprings.com

Third Party Reservations: 

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

• Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
• For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
• Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer/hotel for more information.
• Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

We will continue to update our websites and communicate through social media as things change.

We sincerely thank you for choosing to stay at Avalon Hotels and we look forward to welcoming you.

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, $200/day will be authorized on your credit card.

Check in time is after 4:00 pm and check out time is 11:00 am. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate you (based on availability) – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check out fees may apply. If you check out or leave before your scheduled departure date, there is a fee of one night’s stay plus tax.

For our Marriott, Starwood and Ritz Carlton partners, Design Hotels do not participate in the guaranteed extended checkout times for elite members.

Room rates are subject to the following nightly fees:

• Occupancy Tax – 11.5%
• Greater Palm Springs TBID – 3%
• CA State Tourism – .195%

Daily resort amenity fee of $45 (+tax) which includes:

• Valet Parking
• High speed wi-fi throughout the resort
• Morning coffee service at Chi Chi
• Three refreshing outdoor pools including one family pool and two adults only tranquility pools
• Two large Jacuzzis
• Use of Avalon bikes

We love your furry friends and they are definitely welcome at Avalon Palm Springs. Plus with every pet stay, Avalon will help a pet in need. 10% of your pet fee gets donated to the Best Friends Animal Society.

Please note our pet fee/policy includes:

• $100 one time, non-refundable cleaning fee (per pet)
• 2 pets max
• Max weight of 45 lb per pet
• Sorry, no cats
• Additional fees may apply for deep cleaning or damages that occur

To learn more check out our pet page.

Avalon Palm Springs is a non-smoking hotel. Therefore, smoking is not allowed in any public area, food and beverage outlet or guest rooms. A smoking cleaning fee of $400 will be assessed in the event smoking does occur in the guest rooms.

Valet parking is included in the daily resort amenity fee for one vehicle per room. Additional cars will be charged $20 per night / per car.

Self parking on the street is also available.

We love our spaces just as much as you do — and we’re so happy you’re excited to photograph and share! With that in mind, we ask you please respect our highly-designed spaces and the privacy of our hotel guests and visitors while taking any images. Our goal is to create a one-of-a-kind Avalon experience for all!

Mobile phone photography is permitted with limitations:

• No more than 5 minutes of dedicated photo taking please
• Privacy and respect for hotel guests must be observed at all times.
• Doors, hallways, passages, elevators, etc. may not be blocked for any reason.
• Spaces must remain 100% intact – furniture, design elements, seating, etc. cannot be moved, rearranged, or stood on.
• Respect for the working staff must be considered at all times

Learn more about professional photo shoot inquiries HERE.

Complimentary cribs can be provided by request.

We do not offer rollaway beds.

We do not have connecting rooms.

We do offer ADA compliant rooms. To learn more please view our ADA page.

We offer room service from our on-site restaurant CHi CHi from 8:00 am – 10:00 pm.

Find more information on CHi CHi here.

We do not have a formal business center but can provide various executive services including:

• Complimentary printing for boarding passes
• Executive Boardroom, Meeting Room and Private Event Space
• Video Conferencing
• State-of-the-art audio/visual equipment
• 24-hour multi-lingual staff available

Personalize and send an Avalon e-gift card instantly (or schedule delivery for a future date) via email, SMS, facebook or print for hand delivery or ship* a physical gift card to you or to your recipient.

BUY HERE

*Please note, shipping and handling fees are added to physical gift cards.

Hike to a waterfall oasis at Tahquitz Canyon: This two-mile loop leads to a 50-foot waterfall tucked into Tahquitz Canyon. The falls are located within the Agua Caliente Band of Cahuilla Indians reservation.

Look at prickly plants at the Moorten Botanical Garden: Though only an acre in size, this botanical garden is packed with prickly varieties of cacti and other desert plants. The family-owned garden dates back to the 1930s and harbors more than 3,000 specimens of desert plants from around the world, grouped by region

Explore the massive estate at Sunnylands: Sunnylands, the former winter retreat for the wealthy Annenberg family and a popular summit space for decades of presidents, resides on a 200-acre plot of irrigated desert in Rancho Mirage. Though much of that space is occupied by a nine-hole golf course, 12 acres have been dedicated to public gardens and a visitor center with a rotating selection of artwork from the Annenberg collection.

Window shop at art galleries and antique and furniture stores: You can barely walk a block along Palm Canyon Drive without stumbling upon an eye-catching gallery, antique or furniture showroom. Palm Springs and midcentury modernism go hand in hand, and you’ll find plenty of galleries (notably a showroom from retro-inspired artist SHAG) and furniture stores dedicated to the jetsetting aesthetic.

Take a DIY architecture tour through Tennis Club: Palm Springs is brimming with handsome midcentury modern homes. Cruise around some notable neighborhoods, from Tennis Club to Araby Cove, and you’ll spot plenty or architectural gems along the way. Highlights include the Del Marcos Hotel, Elvis’s Honeymoon Hideaway and the Edris House.

• Palm Springs International Airport: 8 minutes away
• Palm Springs Convention Center: 5 minutes away
• Palm Springs Aerial Tramway: 17 minute away
• Palm Springs Art Museum: 3 minute away
• Cathedral City Palm Springs: 13 minute away
• Movie Colony Palm Springs: 6 minute away

Receive double the amenities with access to our historic sister property Ingleside Estate, less than 100 steps away — explore the lush grounds and courtyard; take a dip in the pool or hot tub, lined with with Italian shaded loungers; cozy up around a fire pit; nap in the shady hammocks; or make a reservation for a night out with live music and cocktails at Melvyn’s Restaurant & Casablanca Lounge. Please note that access to Ingleside Estate amenities is based on availability, and during periods when the entire property is rented out for private events, access may be limited for guests staying at Avalon Palm Springs.

LEARN MORE